Q: What types of properties and locations do you manage?
A: We service most residential, single family, multi-family units and apartment buildings or condos located in the East Valley of Phoenix, Arizona. The East Valley includes Mesa, Tempe, Chandler, Gilbert, and parts of East Phoenix and South Scottsdale.




Q: Is there any type of start up fee and if so, what does it include?
A: Yes. The one-time start up fee is $312 to get your account setup.  This one-time fee includes:

1) Taking pictures of the property
2) Assessing the property for damages and overall condition
3) Launching initial marketing campaigns for the property if vacant
4) Notifying any existing tenants of change of management
5) Uploading client, property, HOA, insurance, and tenant info into the databases.
6) Placing lockbox and signage at property




Q: What services does your finders fee include?
A:  The finders fee helps us cover the costs involved in doing showings of the property, listing the property on various websites, and paying realtors and referral agents their due commission for assisting in helping us find you a renter.  The fee also includes the services involved with making appointments, showing your property to various prospects, screening/evaluating them against background checks, and negotiating rent on your behalf. In order to get your home exposed to the greatest number of qualified people, we advertise heavily and work hard to show your property often and to the right clientele.


Q: How much is your Finders Commission?
A: Based upon a 6-month minimum management agreement, the finders commission is just $360 or 36% of the first month's rent, whichever is greater.    


Q: How much control do I have over my property?
A: As much or as little as you want, it's really up to you.  Most of our clients prefer to let us do the dirty work.  For maintenance-related emergencies, and to get your account started, we require a minimum of $300 per home or condo unit, or $150 per unit for a multi-unit building such as a 4-plex.  This is your emergency maintenance reserve account, and you'll see this amount held in your name on your monthly report, which we send out on the first of each month.


Q: Do you have a customer satisfaction or refund policy?
A: Yes.  If for any reason, you're unsatisfied with our services, you may cancel at any time, just give us 30-days notice.  Some fees may apply in the event we've filled a vacant unit with one of our tenants.


Q: What services do you provide?
A: We're a Full Service Property Management company - meaning that, unlike many of the property management companies out there who purchase or sell real estate for clients, we do ONLY Property Management.  What this means is that our core focus is on the preservation of your property, and the continued longevity of our relationship with you our client.

Some of the services we provide:

Provide and handle emergency maintenance calls
Resolve tenant disputes and re-negotiations of leases
Swift with evictions with the assistance of our attorney
In-depth background checks on prospective tenants
On site property Inspections, quarterly
Create and pay for the advertising to get your property tenant leads
Follow up with prospective tenants and tap our existing pool of tenants interested in your property
Property showings and open houses
Rent collection, accounting and monthly reports
Taxes and 1099 reporting


Q: How long will it take to find a suitable tenant for my property?
A: Unlike the industry average of 8 weeks, we typically find a qualified tenant within 3-6 weeks.  Keep in mind though; we don't do any "$99-move-in specials".  All the tenants we place must go through a series of stringent background checks, and typically pay a security deposit equal to a full one-month's rent, in order to qualify for tenancy.


Q: What happens if you have to evict my tenant?
A: We are swift to evict in the event of a non-paying tenant.  From start to finish, the eviction/legal process usually comes to about $390.00 in the state of Arizona, and is typically completed within 30 days.


Q: How do you handle a tenant who damages my property?
A: We do frequent inspections and confront tenants and work with them to make sure the property is being cared for.  We're very firm and detail-oriented when it comes to damage assessments on the property.  In the event of damages accounted for, we deduct these against the tenant's security deposit upon move out.
 

Q: Who usually pays for utilities at the rental property?
A: Typically the tenants pay for all the utilities, while owners prefer to pay for the mortgage, taxes and HOA fees associated with the property. 


Q: When can I expect my report and check to be sent to me every month?
A: We send your monthly report and check by the first of each month.

Q: How much are your management fees?
A: Our standard rate of 10 percent applies to most rental units serviced in the east valley, however, we do offer a slight discount for owners with multiple properties.


Q: Sounds GREAT!  How do I get started?

A: Signing up is really quite simple.  All we really need from you to get you started:

1) keys to the property if you have them and any leases that may be attached to the property

2) a signed management agreement, giving us permission to enter the property and actively manage it (please call us and we can have one prepared for you, depending upon the level of services you want), and

3) a check or deposit in the amount of no less than $400.00  - $600.00 held in your name for maintenance emergencies, made out to ELEAVA Property Management.  You can mail all keys, lease agreements, the management agreement and reserve check to the address listed in the Contact Us section.

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